What we do

The process

You may already have a good idea what the problem is and what you feel is causing it. Or perhaps you feel totally in the dark and are keen for answers and a solution. Wherever you are at, we see it as our job to be sure that we know what is going on and what might help.

If you are clear which type of clinician you’d like to see (e.g. you have already seen a Urologist and now want to see a Psychologist), you can use our online booking system to select an appointment with the member of the team that you feel is the best starting point.

If you are uncertain who to see first, contact us and we will be happy to discuss the best place to start. As a guide, we recommend that any difficulties with your erections or pain during sex you book in with a doctor first. They can advise you whether anything else is needed and what kind of treatments we can offer. For all other problems, you may decide to book with the psychologist initially, who can always advise you if we feel further investigation would be useful. If you have seen a specialist before, you can bring any reports or results with you for us to review.

Best practice recommends that you have a medical and psychological assessment for most sexual difficulties. We recommend this also, but we will not insist that you have both of these with us. We’re happy to help our clients think through what they need at this point and the options for this.

Quality and Confidentiality

We adhere to U.K. and European best practice guidelines about what works in sexual medicine, and we keep our fingers on the pulse of the latest research as it comes out. We are all supervised in our clinical practise and members of the appropriate regulatory bodies (GMC, HCPC).

Our approach to confidentiality is simple; our notes are kept securely on a remote cloud based server, we adhere to standards in line with The Data Protection act and we are registered with the Information Commissioners Office. You can read more about how we store and use data in our Privacy Policy. We will not disclose details of your care to a third party without your permission (including whether you have ever seen us at all). If you access our online workshops there would be no way for anyone else using that service to see any identifiable information about you.

There are very rare occasions when we might need to talk to someone else about your care. These are if we are concerned about your imminent safety or have concerns about a child or vulnerable person that you tell us about. These things come up extremely rarely but if they do, we would always seek to share information with your knowledge and by disclosing the minimum amount of information possible.